Email Us at firstname.lastname@example.org
Our Online Service Team will provide a pre-paid return label via email
Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order.
*Please check the appropriate box if the item was a gift
Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email..
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item there are two transactions on my credit card - can you explain?
When an exchange is requested it is completed in two steps:
1. A credit is issued for the item(s) returned.
2. A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal to make my purchase, can I exchange my order?
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please contact us at email@example.com for assistance.
My item arrived damaged. What should I do?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at firstname.lastname@example.org.
Please provide the order number along with your email address and phone number for fastest service.